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Award in Customer Service Level 1

Delivery methods

Online and Classroom learning


Click on the link to see if you're eligible

 In the classroom the course will take 2 weeks to complete.  This is based on 2 days attendance per week.  Classes start at 10am each day and finish at 4pm with 30 minutes for lunch.  Studying this qualification online will take approximately 6 weeks.

About the course

The Award in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.

The course is suitable for all learners new to customer service or those wishing to refresh their skills and is aimed at people looking to return to work, change careers or have been in customer service role but without any formal qualifications.

The qualification will provide you with the knowledge required to deal with customers on a daily basis and is applicable to a variety of work environments.

During this course you will study:

  • Level 1 Employability Skills, including Help with Applying for Jobs;

  • English Skills;

  • Maths Skills; and,​

  • Level 1 Award in Customer Service

What will I be able to do after completing the course?

Progression to Level 2 Certificate in Customer Service

How will I be assessed?

Portfolio of Evidence

Entry requirements?

You must be qualified at entry level 3 or above in English and Maths.

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