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Certificate in Customer Service Level 2

Click on the link to see if you're eligible

Delivery methods

Classroom learning via Microsoft Teams

Study Options

You can study this course in the day or in the evening.  Set out below is more detail on how it is delivered:


The course will take 3 weeks to complete.  The course is based on 5 days attendance per week.  Classes start at [  ]   each day and finish at [  ].  

About the course

The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.

The course is suitable for all learners who have a basic understanding of customer service or those wishing to enhance their skills and is aimed at people looking to return to work, change careers or have been in customer service role but without any formal qualifications.

The qualification will provide you with the knowledge required to deal with customers on a daily basis and is applicable to a variety of work environments.

During this course you will study:

  • Level 2 Certificate in Customer Service

What will I be able to do after completing the course?

Progression to an Apprenticeship or other qualifications including Customer Service at Level 3

How will I be assessed?

Portfolio of Evidence

Entry requirements?

You must be qualified at Entry Level 3 or above in English and maths and have completed the Award in Customer Service at Level 1.

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